To track an individual order, enter your email address and order number, and click the "Submit" button.
Please note:
If your order includes multiple items, they may ship from different locations, experience different travel times and will often arrive on different days.
If your order status is "Processing", we have received your order and we are locating your product. Depending upon order volume, this may take a few days. Please see below for approximate order processing times.
To view your order history click here.
All orders are shipped via UPS. When your order leaves our warehouse you will be sent an email with a tracking number for your order.
Please note that it may take 24 hours before tracking information appears on the UPS website.
If you need further assistance contact Customer Service.
| UPS Standard (Up to 10 Business Days) |
UPS Express (3 Business Days) |
UPS Next Business Day | |
|---|---|---|---|
| Up to $200 | $9.95 | $13 | $27 |
| $200.01 and up | Free | $16 | $30 |
- Orders placed on a Saturday, Sunday, after noon (EST) on Friday, or on a holiday will begin processing on the next business day.
- Deliveries are made Monday through Friday (except holidays).
- Delivery is not currently available to APO, FPO or PO Boxes.
- Express deliveries must have signature for release.
- Orders to Alaska and Hawaii must ship express and require an additional $3.00 fee plus the additional express shipping and handling fee.
At this time, we are only able to fulfill orders within the United States. Please note: If you have a non-U.S. billing address, but are shipping to an address within the US, you may fax your order to 914-640-1612, or call 512-501-8292, 8am-12 midnight, ET; or mail your order to: Anne Klein, Attention: Customer Service, 1129 Westchester Avenue, White Plains, NY 10604.
